For any kind of organization, whether public or private, a process of transition begins with a thorough understanding of its clients. What are their needs and how can these be met? The municipality of Hengelo recently asked us to take the temperature of public opinion on its performance.
A city’s administrators are under constant scrutiny. How are they spending taxpayers’ money? Is the decision-making process transparent, and do citizens get a chance to have their say? Our survey among a variety of stakeholders shed light on the municipality’s strong and weaker points. Facing the truth takes courage, but it’s certainly helpful in setting the right goals. In Hengelo, the survey and a plan of approach for the desired transition have already resulted in a number of successful improvements!
Would you like to know more about what H+C and Next Level! can mean for transitions in municipalities, companies and institutions?
Call Henk Hauptmeijer at +31 (0)70 346 92 05 or + 31 (0)6 53 20 67 31 for more information and relevant references in the profit and non-profit sectors. Henk is a strategic consultant, business administrator, organization specialist and founder of H+C.