Process optimization and behavioural training for a future-proof organization
Organizational development only yields success if approached from two sides: by taking into consideration both people and processes. H+C does just that by using the Next Level! method - an integrated approach to culture transition and process optimization that leads to an effective and efficient organization. It allows us to help our clients achieve their ambitious goals.
The successful and proven methodology steers the transition from ‘profit, process, people’ to ‘people, process, profit’. It is an integrated approach that has been tried and tested in both commercial and not-for-profit sectors for over 25 years and can be used to good effect in any organization. In essence, we teach the organization itself to take control, keep control and continue to optimize.
People: an open culture of cooperation
A first and important source of information is analysing the potential and competences of the employees. What are each individual’s qualities and in which job can these best be put to use? We chart this using our Development Centre, so that the right people take on the appropriate tasks and responsibilities. In addition, we work out development paths to chart each employee’s future prospects.
We ensure any new agreements are set out in competence-based job profiles with clear performance targets. That way, everyone knows exactly what his or her responsibilities are and which results are expected of them. To develop the desired culture and to increase individual awareness and commitment, employees take part in behavioural training courses such as ‘giving and receiving feedback’, ‘results-based cooperation’, ‘coaching style of leadership’ and ‘influence and persuasion’. The training package is compiled in close consultation with the client - Next Level! is bespoke work.
Process: from analysis to optimization
The next step is to identify the critical processes in the organization based on internal and external customer demand. This is done together with the employees in interactive sessions which help to clarify the processes and, as a result, the workings of the organization. This in turn helps employees become more aware of their own role. Important questions that come up in these sessions are: ‘How can we best respond to the customer demand?’ and ‘What are we doing right and where can we improve?’. Using Next Level we jointly determine the best approach for the goals we want to achieve and set performance targets. The processes are then worked out in process models that can be used in practice again and again.
Profit: responding to customer demand and making a profit
Thanks to the comprehensive approach of Next Level! we work closely with the client to create an effective and efficient organization with an open, cooperative culture. An organization that is able to independently achieve its goals by continuing to align with customer demand. An organization that continues to develop and optimize.
Professional support
Naturally we coach managers and employees through this development process. We deploy our tools to enable an accelerated transition to ‘continuous improvement’. Our Spieglapp, for example, is an important support instrument for changing behaviour. This innovative digital reflection system gives employees the tools to direct their own development using online feedback about specific competences. Mutual open communication is essential to effect a change in organizational culture.
What are the benefits of Next Level?
· An effective organization; better performance
· An efficient organization; greater profits
· A high-energy collaborative organization; higher job satisfaction!
Curious about H+C and Next Level!?
Call Henk Hauptmeijer on +31 (0)70 346 92 05 or +31 (0)70 346 92 05 or Rob Noorland on +31 (0)6 2717 6886 for more information and relevant references.